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Privacy Policy

Last Revised: 20 January 2025

This Privacy Policy (“Policy”) describes how Dolan Research International (“Dolan Research” or “We”) collects, uses, shares, protects, and stewards personal information. This Policy applies to all individuals, companies, and collective agents using Dolan Research’s Products and Services.

Dolan Research International designs, develops, offers, and distributes numerous consulting, advisory, and training services (“Products”) to advance organizational well-being and recovery support systems. We believe that better systems, tools, and practices can transform organizations and communities into thriving environments. Our Products collect information through our websites, digital platforms, and interactions with clients and users of our services.

Dolan Research International is committed to transparency and protecting the privacy of your information. We operate with personal and organizational information upon four core principles:

    1. Informed Consent: We seek your permission for the data we collect, understanding that our relationship is voluntary. We are committed to being stewards of your information once this relationship is established.

    2. Data Security: We collect only what we can protect. Privacy is paramount, and our policies and practices are designed to respect, protect, and secure your information, acknowledging its sensitivity.

    3. Openness and Sharing for the Greater Good: As part of our mission, we share non-identifiable insights and aggregated data to improve outcomes and contribute to the greater good, all within the bounds of appropriate consent and privacy practices.

    4. Diversity and Inclusion in Data Practices: We strive for transparency and ensure our data practices are governed by diverse perspectives to ensure the ethical and equitable application of our methods.

WHAT WE COLLECT

Information You Provide to Us

We may collect personal and professional information, including but not limited to:

    • Name, postal address, email address, and phone number

    • Job title, organization, and industry

    • Protected health information (if applicable)

    • Demographic information (such as gender and occupation)

    • Information provided through forms, questionnaires, surveys, service requests, and other direct interactions

Information From Other Sources

We may obtain information about you from external sources, such as professional networks, referrals, or public records, and add this to our database. By providing personal information about another individual, you affirm that you have their consent to do so.

Information Automatically Collected

When you visit our website or use our digital tools, we automatically log information such as:

  • Device identification, operating system, and browser type

  • Referring website and pages visited

  • Duration of page visits and actions taken

  • IP address and location data (if permitted by law)

Cookies

We use cookies to improve user experiences and gather aggregate data. Cookies help us analyze website traffic and enhance functionality. These do not link to any personally identifiable information. You can disable cookies in your browser settings, though this may impact certain features of our website.

HOW WE USE PERSONAL INFORMATION

We use your information to:

    • Provide, maintain, and improve our Products and services

    • Authenticate and verify users’ identity

    • Respond to inquiries, provide customer support, and deliver requested services

    • Develop and enhance our offerings, including new products and services

    • Perform data analytics, research, and reporting to improve organizational outcomes

    • Communicate updates, notices, and promotional materials

    • Detect, investigate, and deter fraud or unauthorized activities

    • Comply with legal and regulatory requirements

HOW WE SHARE PERSONAL INFORMATION

Dolan Research International does not sell or license your personal information. We may share your information under the following conditions:

    1. With Your Consent: We share your information with third parties only with your explicit consent.

    2. Service Providers: We may share information with trusted partners who assist in delivering our services (e.g., data storage, web hosting, payment processing). These parties are bound by confidentiality agreements and cannot use your data for purposes beyond our specified agreements.

    3. Business Transactions: In the event of a business transfer, merger, acquisition, or similar transaction, your information may be included in the assets transferred.

    4. Legal Obligations: We may disclose information to comply with applicable laws, respond to lawful requests, or protect the rights and safety of Dolan Research, our clients, or the public.

    5. Aggregated Data: Non-identifiable, aggregated data may be shared for research, reporting, or educational purposes to further our mission.

INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed in countries outside your residence, including locations with differing privacy standards. By using our Products, you consent to the transfer of your data to these locations as necessary for our operations.

YOUR RIGHTS AND CHOICES

You have the right to:

    • Access, update, or correct your personal information

    • Opt-out of receiving promotional communications

    • Request deletion of your personal data, subject to legal and contractual requirements

For assistance, please contact us using the information provided below.

UPDATES TO THIS POLICY

We may update this Policy periodically to reflect changes in our practices or applicable regulations. The most recent version will always be available on our website.

CONTACT INFORMATION

Postal Address: Dolan Research International, 3000 Marston Road, Westminster, MD 21157

Email Address: hello@dolanresearch.com

Thank you for trusting Dolan Research International to steward your information responsibly. We are committed to safeguarding your privacy and using data to support our mission of advancing organizational well-being and recovery.